Compliance review

• Review of marketing materials for Australian Consumer Law compliance. The review will also include strategic recommendations on the cohesiveness of the messaging across each touchpoint. Materials can include:

• Websites

• Campaigns

• Social media (advertisements, posts, stories)

Contract Terms

• Review of existing policies and terms and conditions for unfair contract terms

• Review of existing contracts for unfair terms and drafting recommendations to existing contracts in line with your business objectives.
  

Customer complaints

• Development of a customer complaint toolkit for your company

• Australian Consumer Law training for responding to customer complaints and what obligations your business has to consumers

• Training on the principals of Australian Consumer Law